Membership Advisor - Chartered Membership Pathway

At the Institute of Directors (IoD), we believe great governance drives strong organisations – and a stronger Aotearoa. As the professional body for directors, we support over 10,500 members across New Zealand through training, resources, events, and thought leadership that champion effective governance and its positive impact. 

About the role | Mō te Tūranga

Play a key role in shaping the future of governance by delivering an exceptional membership experience.

We’re seeking a Membership Advisor – Chartered Membership Pathway (CMP) to guide members through their journey to Chartered status and ensure every interaction is warm, professional, and memorable. Our Chartered Membership is a significant milestone within the IoD’s individual membership journey – a respected mark of governance experience, professionalism and commitment to ongoing development.

In this role, you’ll be at the heart of the member experience – providing warm, professional support, guiding members through the Chartered Membership Pathway as they progress through assessments and milestones. You’ll also keep our systems humming, our data sharp, and our processes seamless, because great experiences are built on great attention to detail.

What you’ll do:

• Be a key point of contact for our members, providing professional, warm, and timely support
• Guide and support members through the Chartered Membership Pathway with empathy, clarity, and encouragement at each milestone
• Ensure a seamless member journey by keeping systems accurate and processes running smoothly
• Research and verify applicant backgrounds to ensure eligibility and a smooth professional onboarding experience
• Collaborate across the team, sharing ideas and lending a hand wherever needed – because at IoD, we succeed together

About you | Mōhou ake

You’ll be a people person with a track record of excellent customer service in a professional environment. You’ll bring strong communication and relationship-building skills and a keen eye for detail. You’re comfortable engaging with senior leaders, naturally organised, and thrive juggling competing priorities. You’ll love being part of a team, but also someone who takes initiative, can work independently, and looks to improve our customers’ experience. Strong digital skills are essential, along with a positive and proactive mindset.

Experience in a member-based or professional organisation would be a bonus – but your attitude, initiative, and commitment to excellence are what matter most.

About us | Mō mātou

We may be a small organisation, but our impact is big. At IoD, you’ll join a passionate, purpose-driven team, united by our commitment to manaakitanga, kaitiakitanga, lifelong learning, courage, and individuality.

We offer:

• Competitive remuneration packages
• Flexible working and additional leave options
• A wellbeing programme that supports your whole self
• Ongoing professional development and growth opportunities
• A collaborative, inclusive, and values-led workplace

We welcome diversity and are committed to being an organisation that reflects the communities we serve. Our recruitment process is fair, inclusive, and accessible to all. We welcome applicants of all backgrounds and are happy to accommodate specific needs throughout the recruitment journey.

 How to apply | Me pēhea te tono

Applications close Friday 24 October 2025. If you would like a confidential kōrero about this role, contact us at recruitment@iod.org.nz.

 Please note: You must be legally entitled to work in Aotearoa New Zealand to be considered for this role.