We're on the lookout for a talented, enthusiastic leader to take our membership team forward – and take our customer experience to the next level. This is an important leadership role in the organisation, managing our membership team and member services and experience.
You'll lead your team to deliver high-quality, professional and personalised experiences for our members at each stage of their journey. As a leader in the Brand, Strategy and Engagement group, you'll work proactively, positively and collaboratively across the group and wider organisation to deliver or implement a range of member-focused initiatives and programmes.
Some of your key areas of responsibility will be to:
You're an experienced people leader having worked in a role that designs, delivers and manages customer / member-based services in a high-profile and quality driven environment. You thrive on providing the highest standards of service, love to solve challenges, and leading and supporting you’re a team to be their best.
A natural people person, you're a strong communicator who is confident engaging with diverse groups of people. This role is pivotal in communicating with members, branch managers, our Council’s Membership Committee, and a wide range of other external stakeholders. You have a calm approach, exceptional planning skills and a strong desire to drive value for members.
You're technically savvy and will be naturally curious, keen to understand member/customer data and experiences and using the insights to drive improvements in the IoD’s offerings and/or the systems. You’ll thrive on being able to bring your ideas for new or improved initiatives to life – and deliver on them.
We’re a small organisation, but we make a big impact. Today, we have more than 10,500 members who are connected through our branch network, and provide quality training, advice and advocacy on all things governance.
We have a positive and inclusive people-centric culture valuing each individual and the diversity they bring. We offer great benefits including flexible working, additional leave, professional development, a wellbeing focus, and inclusive and respectful culture. Find out more at www.iod.org.nz/careers.
Applications close Friday 3 February. We’ll review applications as they're received and will make an appointment when we meet the right person. If you would like to kōrero about this role, contact us at firstname.lastname@example.org.